Refund policy

We really hope that you love your purchase from Third Tone. If that is not the case, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return & drop off your package. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Contact us at info@shopthirdtone.com to start the refund process. Items sent back to us without first requesting a return will not be accepted. Customers are also responsible to pay for their own return shipping label (USD $6). 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that all international orders are final sale and not eligible for refunds. We encourage you to reach out with any questions before placing your order, we're here to help!

Please note that Sale Items are all sales final - no returns. If you have any questions, please reach out to info@shopthirdtone.com.